Monday, 22 November 2010
App for citizens to complain to city government
Technology Today has an interesting article today about a startup called CitySourced that has created an app (for smart phones) to help cities get information about citizen complaints in a helpful way. The app lets people send pictures of problems like potholes, downed tree limbs, or graffit to city hall complete with a georgraphical tag to pinpoint the location, a tag category like "graffiti", and a note. The information is fed into the city's back-office workflow management system—servers that manage work orders for various departments. Because of the way it works the right people in city government get the information quickly and can respond quickly. CitySourced says the app could save cities a lot of money.