Friday, 19 November 2010

3 Geeks ask Thomson Reuters what's up

The 3 Geeks Law Blog (specifically Greg Lambert), hearing of the latest shakeup of the Library Relations team at Thomson Reuters Legal, took the initiative to find out what's going on over there.  He got a reply from Chris Cartrett, VP of Sales & Account Mgmt., large and medium law firms.  Mr. Cartrett told Greg he could post the complete reply on the 3 Geeks blog, so we can read all about it here. Mr. Cartrett says, "This week’s changes aligned our resources across the company to give us greater coverage to more firms and more librarians. Specifically, we have increased our dedicated coverage to branch offices six-fold. Our librarians have consistently requested that we assist them with more in-house training, e-learning, on-demand virtual support options, and greater support of branch offices. The moves we have taken this week help us achieve these goals.... Obviously, these are difficult decisions, but we do feel that these changes allow us the best opportunity to service you better."

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